Client Success Manager (Account Manager)
Hybrid:
office-based or hybrid work format / relocate
About Us
At Alphasvit Digital Limited, we craft data-driven digital strategies and performance-focused campaigns for clients across eCommerce, luxury, hospitality, and lifestyle sectors. Our team is passionate about delivering measurable results and building long-term partnerships based on trust and transparency.
Role Responsibilities
- Own day-to-day communication with assigned clients and ensure a high level of service and clarity
- Gather goals, requirements, and feedback; translate them into clear briefs and actionable tasks for internal teams
- Coordinate cross-functional collaboration (performance, content, design, analytics) to deliver projects on time
- Monitor campaign progress at a high level and proactively identify risks, gaps, or opportunities
- Prepare regular updates, client-ready summaries, and next-step recommendations
- Support onboarding of new clients: expectations, workflows, reporting cadence, and deliverables
- Maintain documentation (briefs, timelines, meeting notes) and ensure smooth stakeholder alignment
Ideal Candidate
- Proven experience in account management / client success (agency or digital environment is a plus)
- Strong communication and relationship-building skills; confident in stakeholder management
- Excellent organisation, attention to detail, and ability to run multiple projects in parallel
- Comfortable working with KPIs and reporting summaries (without needing deep technical analytics)
- Proactive mindset with ownership and problem-solving approach
What we Offer
- 25 days of annual leave
- Competitive salary and performance-based incentives
- Ongoing training and professional development opportunities
- Flexible working hours and remote work options
- Engaging team-building activities and social events
- Office-based or hybrid work format, with support for relocation to Malta
We Invite You To Apply Today
Send your CV and a brief introduction to finance@alphasvit.com or attach your CV here to start your journey with us.